Refund policy

At Gyaa Tattoo Supply we stand by the quality of our products. Because tattoo supplies are single-use, sterile or hygiene-sensitive items, returns are accepted only for manufacturing defects, under the following conditions:

  • Timeframe: within 5 calendar days of receiving your order.
  • Eligibility: items with manufacturing defects only.
  • Return shipping: paid by the customer.

HOW TO START A RETURN

Email us at info@gyaatattoosupply.com with:

  1. Your order number.
  2. Clear photos of the defective item and of the packaging.

We will review your request and reply with the next steps. Do not ship anything back before receiving our confirmation - unannounced returns cannot be processed.

REFUNDS

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged in transit or you received the wrong item, contact us within 5 calendar days of delivery with photos. We will replace it or refund it at no cost to you.

NOT ELIGIBLE FOR RETURN

  • Items reported after 5 calendar days from delivery.
  • Opened or used items with no manufacturing defect.
  • Items damaged by misuse, improper storage or handling.

QUESTIONS

Email info@gyaatattoosupply.com or call (786) 205-8482 or (786) 804-2398.